Technical Support professional with hands-on experience in DevOps tools like Linux, Docker, Terraform, and GitHub Actions. Skilled in issue resolution, automation, and supporting modern infrastructure. Eager to contribute to scalable and reliable system operations.
Providing timely technical support for Tiko system users, resolving issues within 24 hours and ensuring smooth platform operations. Collaborated closely with stakeholders and aggregators to enhance user experience and service delivery. Applied project management tools and compliance standards to effectively implement system changes and minimize risk.
Provided day-to-day technical support for over 190 staff across a level 5 hospital and 18 remote clinics, ensuring smooth IT operations and user satisfaction. Led hardware/software upgrades, network setup, and installation of devices including routers, switches, VoIP, IP cameras, and firewalls. Collaborated with cross-functional teams to align IT with organizational goals and supported ICT procurement, vendor management, and compliance. Successfully managed IT project timelines and budgets, contributing to efficient system performance and timely product rollouts.
Monitored project milestones and regularly reported progress to senior management, ensuring accountability and visibility throughout the project lifecycle. Provided database support and managed accurate data entry for the AIRS County project, ensuring data quality and confidentiality. Conducted training sessions for data entry clerks, mobilizers, and spray operators on proper use of data collection tools.
Second Class Upper Division
Apart from being a techie, I enjoy most of my time being outdoors. Riding bikes is my favorite pastime, and I love watching soccer.
When forced indoors, I follow a number of action and crime genre movies and television shows, I am an aspiring barber, and I spend a large amount of my free time exploring the latest technology advancements in the Cloud and DevOps Space.